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  • Will there be other guests staying in the home?
    No. Your party will have the whole house (all three bedrooms) to yourself. We ask that if you are a couple, please just use the master bedroom.
  • Will someone be available to meet us at the front gate of the reserve when we arrive?
    Yes, our caretaker, Esteban, will meet you at the front gate. We ask that you notify us by WhatsApp when you are passing through Guatape or San Rafael (if approaching from San Rafael-most guests approach the reserve by first passing through Guatape). When you arrive at the gate, please press the doorbell, and Esteban will come to open the gate. You will then be escorted down a series of well-defined steps to the home by the river-about a 7-minute walk.
  • Is there a security deposit required for renting the house?
    Yes, in addition to the rental fee, a 200.000 COP security deposit is required and will be returned, providing no damage has been done, and no items are missing in the home.
  • Do you have a restaurant or offer breakfast or any meals?
    No. We provide only coffee, sugar, salt and pepper, toilet paper and paper towels, and dish soap. You will be renting a self-sufficient home with all kitchen accessories, towels, linen, and freshwater, but you must bring your own food and cook all your own meals.
  • Will there be someone on-site if we have any problems?
    Yes. Our caretaker, Esteban, will be on site. He lives on the reserve and will be able to assist you if there are any issues with the facilities. He will also give you a short walking tour of the reserve to acquaint you with the river and surroundings.
  • Is English spoken on the reserve?
    Our caretaker speaks Spanish and English so he definitely could help you if you need anything. Also, you can communicate with us through WhatsApp on the website. The telephone signal is weak, but the wifi is excellent and supports streaming movies, downloads, etc.
  • Can we swim in the river?
    Yes, swimming is available in the river in certain areas with swimming holes. Of course, you will be swimming at your own risk, and we advise that you only swim when the water is clear- not after heavy rains in strong currents.
  • Can we bring our dog to the reserve?
    No. Sorry dogs are not allowed on the property since it is a reserve, and they tend to disturb the wildlife.
  • Can we fish in the river?
    Yes. Fishing is allowed in the river, but only for catch and release. What you catch, you must liberate.
  • Where can we go for supplies?
    Some basic supplies, like beer, arepas, eggs, etc., are available at the store at the bridge in vereda Bizcocho. Sometimes on weekends just down the road from the reserve, a little tienda in vereda Camas opens up for a beer and minor essentials. San Rafael, 10 km from the reserve, has all the food supplies, restaurants, and anything you should need for your stay. We suggest you do all your food shopping before coming to the reserve for your intended stay.
  • In case of accidents, where is the closest hospital?
    San Rafael Hospital, 10 km away.
  • Is there any public transportation available?
    Our next-door neighbor provides moto taxi service to and from San Rafael and is usually just a phone call away. It is, however, best to have your own transportation and a vehicle with high clearance for the unpaved portion of the road.
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